Let Our Client Success Team
Take Care of You

We know from time to time you’ll have questions, need to make updates to your business profile,
or double check your billing. Our Client Success Team is here for you.

Contact our Client Success Team 866-253-2227 ext.3002 or email at clientsuccess@simpay.net

Simpay Client Success is available 9:00 am to 6:00 pm (est), Monday through Friday

technical support

Contact our Technical Support Team 866-253-2227 ext.3003 or email at tech@simpay.net
Simpay Technical Support is available 8:00 am to 12:00 am (est) Mon-Fri. 11:00 am to 8:00 pm on weekends.

client support

Contact our PCI Support Team – 877-392-7893 

Simpay’s PCI Support Team is available 9 am to 6 pm (est)

customer

Contact our Sales Team – 866-253-2227, Ext 7253 (SALE) or email sales@simpay.net

Simpay’s Sales Team is available 9 am to 6 pm (est)

support

Frequently Asked Questions

Schedule a call with one of our Simpay Payment Experts. We’ll work with you to understand your business needs and suggest the best options. We’ll help you with the paperwork and get you all set up as quickly as possible.

Absolutely! Our Simpay Payments Experts can answer your questions about our POS Solutions, Online processing, Exectras Membership and any other programs you want to know about.

Your Merchant ID (MID) is emailed to you when your account is approved. If you’re already, your monthly statements will show your MID too.

Log into your AccessOne account and view your current statements. You can request paper statements, view your recent transactions, deposits, and batches.

If you’ve changed banks, opened another locations, relocated your business, changed ownership, or want additional services, contact Client Success at clientsuccess@simpay.net and we’ll take care of you.

In most cases expect to see the funds deposited into your bank account within 1-2 business days for Visa, MasterCard, American Express, and Discover transactions.

You can download the North Program Guide HERE.

You can download the Omaha Program Guide HERE.

You can get a definition of fees HERE.

You can download your Equipment terms & Conditions (if applicable) HERE.

Exectras Membership

Wouldn't it be nice if all your employees had access to health care for just pennies a day?

✔ 24/7/365 Virtual Primary Care 

✔ Prescription Savings

✔ $10K of FREE Life Insurance